Q.track Queue Management Software Q.track Queue Management Software Q.track Queue Management Software

Q.track

WIN, ANDROID
LINUX & WEB

See applications

ADVANTAGES AND BENEFITS

Q.track

+ OPERATIONAL EFFICIENCY +
+ AUTOMATION IN SERVICES +
+ OPTIMIZATION IN SALE PROCESS +
+ CUSTOMER SATISFACTION+
+ ETC +
See More

the solution
queue management

Q.track

About

Q.track - Queue Management Software

 

The Q.track solution, is a modular and low-cost solution that allows you to manage queues and attendance.

The Q.track, allows to manage different locations with multiple services, providing real-time data via the web, so, decisions can be taken, by managers, about the queue services. The entire solution was designed in order to adapt to different configurations, services, and different types of hardware, to satisfy/please from small services and enterprises up to big public services.

 

Application Environments

Control and Management of Waiting Queues for Hospitals and Clinics
Hospitals
& Clinics
Control and Management of Wait Queues for Pharmacies
Pharmacies
Control and Management of Waiting Queues for Public Institutions
Public
Institutions
Control and Management of Waiting Queues for Schools and Universities
Schools
& Universities
Control and Management of Waiting Queues for Supermarkets and Commerce
Supermarkets
Trade
Control and Management of Queues for Butchers / Fishmongers and Pastries
Butcher's shop / Fishmongers
& Pastries

Advantages and Benefits

  • Automatic warning of entry tickets
  • Instantaneus update of tickets in service/Attendance tickets with Automatic update
  • Real time reports of customer services
  • Define rules for priority services/Definition of rules for priority service
  • Customers are placed in a virtual queue, allowing them, walk around the store and see other products
  • Awareness of all attendance indicators via web
  • Advertise in the main screen, and optimize customers waiting time/Advertising Insertion about products or services optimize the customers waiting time
  • Reports generation with several parameters (eg. time per client, waiting time)
  • Reduce customer waiting time and increase employee productivity
  • Increase customer satisfaction
  • Improve the company’s image/Improving of Company´s image
  • Reduction of waiting time
  • More quality to customers service
  • Better use of human resources
  • Increased productivity and efficiency of human resources
  • Re-routing users among services through customer service priorities

Portfolio

Gestão de Filas de Espera na Ascendi, Portugal, Angola, Moçambique
Gestão de Filas de Espera Guerin Rent-a-car, Portugal, Angola, Moçambique
Gestão de Filas de Espera Guerin Rent-a-car, Portugal, Angola, Moçambique
Dispensador de Senhas, Gestão de Filas de Espera, Portugal, Angola, Moçambique
TV corporativa Bibliotecas, Portugal, Angola, Moçambique
TV corporativa Bibliotecas, Portugal, Angola, Moçambique
Dispensador de Senhas, Gestão de Filas de Espera, Portugal, Angola, Moçambique
Dispensador de Senhas, Gestão de Filas de Espera, Portugal, Angola, Moçambique
TV corporativa em Clínica, Portugal, Angola, Moçambique
Gestão de atendimento / filas de espera em Clínicas, Portugal, Angola, Moçambique
Dispensador de Senhas Clínica, Gestão de Filas de Espera Clínica, Portugal, Angola, Moçambique
Dispensador de Senhas Câmara Municipal, Gestão de Filas de Espera Município, Portugal, Angola, Moçambique
Dispensador de Senhas Escola, Gestão de Filas de Espera Escola, Portugal, Angola, Moçambique
Dispensador de Senhas Escola, Gestão de Filas de Espera Escola, Portugal, Angola, Moçambique
Dispensador de Senhas Escola, Gestão de Filas de Espera Escola, Portugal, Angola, Moçambique
Tv corporativa em farmácias, Gestão de Filas de Espera Farmácia, Portugal, Angola, Moçambique
Tv corporativa em farmácias, Gestão de Filas de Espera Farmácia, Portugal, Angola, Moçambique
Tv corporate em Clínicas, Porto, Lisboa, Braga, Coimbra, Aveiro, Portugal, Angola, Moçambique
Dispensador de Senhas Farmácia, Gestão de Filas de Espera Farmácia, Portugal, Angola, Moçambique
Dispensador de Senhas Farmácia, Gestão de Filas de Espera Farmácia, Portugal, Angola, Moçambique
Dispensador de Senhas Farmácia, Gestão de Filas de Espera Farmácia, Portugal, Angola, Moçambique
Dispensador de Senhas Farmácia, Gestão de Filas de Espera Farmácia, Portugal, Angola, Moçambique
sistema de gestão de atendimento para o comércio, Portugal, Angola, Moçambique
sistema de gestão de atendimento clínicas,Porto, Lisboa, Braga, Coimbra, Aveiro, Portugal, Angola, Moçambique
sistema de gestão de filas de espera clínicas,Porto, Lisboa, Braga, Coimbra, Aveiro, Portugal, Angola, Moçambique
Inquértio de satisfação digital para clínicas e farmácias,Porto, Lisboa, Braga, Coimbra, Aveiro, Portugal, Angola, Moçambique
Dispensador de Senhas e Sistema de Gestão de Filas de Espera para Clínicas, Portugal, Angola, Moçambique
Sistema de TV coporporativa para Instituições, Portugal, Angola, Moçambique
Gestão de filas de espera para Câmaras Municipais, Municípios
Sistema de filas de atendimento para Clínicas, Portugal, Angola, Moçambique
Sistema de filas de atendimento para Transportes , bilhetérias, Portugal, Angola, Moçambique
Sistema de filas de atendimento para Transportes , bilhetérias, Portugal, Angola, Moçambique
Gestão de filas de espera para Operadora de comunicação Vodacom, Portugal, Angola, Moçambique
Gestão de filas de espera / atendimento para camiões em Indústria, Portugal, Angola, Moçambique
OPTIMIZE SERVICES

o SOFTWARE

Q.track
  • Funcionalidades
  •  
  • QInfoScreen
  • WindowsAndroid List of Services
  • WindowsAndroid List of attendance desks
  • WindowsAndroid Number of Devices
  • WindowsAndroid Digital and Analog Clock, Date
  • WindowsAndroid Static text
  • WindowsAndroid Dynamic Text with animation
  • WindowsAndroid RSS Feed
  • WindowsAndroid Image
  • WindowsAndroid Slideshow
  • WindowsAndroid Videos (With Video Loop)
  • WindowsAndroid Powerpoint slides (integrated with google drive and onedrive)
  • WindowsAndroid Widget-based HTML files
  • WindowsAndroid Time state with multiple information vectors
  • WindowsAndroid Shapes (Squares, Rectangles, etc.)
  • WindowsAndroid Placing background colors
  • WindowsAndroid Background placement of images
  • WindowsAndroid Customization of Services and Cabinets by Device
  • QKiosk
  • WindowsPortal WEB Number of Services
  • WindowsPortal WEB Date and Time
  • WindowsPortal WEB Text
  • WindowsPortal WEB Other informations
  • WindowsPortal WEB Sound
  • QWebAdmin
  • Portal WEB Dashboard with real-time graphics
  • Portal WEB Call service (QUser - Web)
  • Portal WEB Pass-Through Report
  • Portal WEB Customer Flow Report
  • Portal WEB Non-affluent customer report
  • Portal WEB Customer Service Report
  • Portal WEB Detailed Service Report
  • Portal WEB Passed Passwords Report
  • Portal WEB Average wait times report
  • Portal WEB Device Settings
  • Portal WEB Device reset remotely
  • Portal WEB Device Management
  • Portal WEB Scheduling Templates by Date
  • Portal WEB Management of all Template Content
  • Portal WEB Template Settings
  • Portal WEB Too many customers on hold alert
  • Portal WEB Too long customer service alert
  • Portal WEB Too long customer waiting time
  • Portal WEB Locations Listing and Configuration
  • Portal WEB Listing and Configuration of Departments
  • Portal WEB Listing and Configuration of desks
  • Portal WEB Listing and Configuration of Services
  • Portal WEB Listing and Configuration of
  • Portal WEB Listing and Configuration of Users
  • Portal WEB Call Controller Setup
  • Portal WEB Restart services
  • Portal WEB Reset tickets
  • Portal WEB Delete suspended tickets
  • Portal WEB Delete suspended accounts
  • Portal WEB Other General Definitions
  • Portal WEB (Other functions in specific modules)
  • QUser
  • WindowsPortal WEB Counter Service and Services
  • WindowsPortal WEB Choice of the counter and the service to be served
  • WindowsPortal WEB Current service
  • Windows Custom Call (Password / Service, Order No., etc.)
  • WindowsPortal WEB Redirect tickets for other Services
  • WindowsPortal WEB Suspend tickets
  • WindowsPortal WEB tickets list on hold
  • WindowsPortal WEB Make sound when new password is taken
  • WindowsPortal WEB QUser minimized (mini call button)
  • WindowsPortal WEB List with multiple alerts
  • WindowsPortal WEB (Other functions in specific modules)
  • QComposer
  • Windows Unlimited Creation and Editing of Templates
  • Módulos
  • User and attendance Management
  • WindowsPortal WEB Customer Management
  • WindowsPortal WEB scheduling medical appointments for offices
  • WindowsPortal WEB Customer Scheduling
  • Windows Redirect tickets to offices
  • WindowsPortal WEB Forward the User / Password to the Office.
  • WindowsPortal WEB Calling Office Users and Passwords
  • Windows Listing of all Clients on Hold
  • Windows Possibility to call a specific customer
  • Office Management
  • Windows Redirect tickets to offices
  • WindowsPortal WEB Calling tickets from office
  • Portal WEB Listing all waiting tickets for the offices
  • Portal WEB Possibility to call a specific ticket
  • Voice Call
  • WindowsAndroid Voice for tickets, Office, desks, Service and customers Names
  • Digital TV
  • Windows Allow direct broadcast of TV Channels
  • WindowsAndroid Videos and TV Stream
  • Survey
  • AndroidPortal WEB Survey Configuration Items
  • AndroidPortal WEB Detailed list of survey answers
  • AndroidPortal WEB Report of the Survey by Date and Place
  • Cloud
  • Portal WEBMobile WEB Portal
  • Portal WEBMobile Mobile Application
  • opc - Optional Module | App Windows | App Android | App Web | App Mobile
  • Profissional
  •  
  •  
  • 8
  • 8
  • 8
  •  
  • 8
  •  
  • 8
  • 8
  • 8
  •  
  •  
  •  
  •  
  • opc
  • opc
  • opc
  • opc
  • opc
  • opc
  • opc
  • opc
  •  
  • opc
  • opc
  • opc
  • opc
  •  
  • opc
  •  
  • opc
  • opc
  •  
  • opc
  • opc
  • opc
  •  
  • opc
  • opc
  • Enterprise
  •  
  •  
  • 16
  • 16
  • 16
  •  
  • 16
  •  
  • 16
  • 16
  • 16
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  • opc
  • opc
  • opc
  •  
  • opc
  • opc
  • TV Corporate
  •  
  •  
  • -
  • -
  • 16
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  • opc
  • opc
  • opc
  •  
  • opc
  • opc
GIVE COMFORTTO YOUR CUSTOMERS

o HARDWARE

Q.track
Custom Multimedia Kiosk for Queue Management / Attendance

TC-Kiosk QMTC2

17' anti-vandal touch screen kiosk for indoor use, made of composite aluminum sheet (available in various colors), with 4 mm plate which guarantees stability and rigidity of the whole set.
The locations where the computer and monitor are installed are secured with a security lock and the peripherals are easily accessible to facilitate maintenance and insertion of consumables.

+ TECHNICAL SPECIFICATIONS

  • Alimentação: 230V
  • Power supply: 230V
  • Screen: TouchScreen Matrix 17 TFT LD, 1280x1024 PX
  • Touch Technology: Surface Acoustic Wave
  • Communication: TCP/IP (RJ-45), Wireless, Bluetooth, USB, HDMI
  • CPU: Intel X5-Z8300 64-bit
  • Disk: 32GB eMMC 5.0
  • Memory: 4GB DDR3L
  • Operating System: Windows 10 (64-bit)
  • Sound: Built-in speakers (opt.)
  • Printer: Thermal 60mm, auto cut
  • Video Output: Mini DP + HDMI 1.4
  • RFID Reader: Yes (Optional)
  • CC Card Reader: Yes (Optional)
  • Operating Temperature: -10 °C a 75 °C
  • Protection: IP50
  • Color: White, Black, Other (opt.)
  • Material: Aluminum composite 4mm
  • Weight: 41,4 KG
  • Dimensions: 420x470x1320mm
  • Base Dimensions: 470x443x40mm
  • Optional: Custom Color and Custom Decoration with the Client Image (logo, image etc.); CC Card Reader; RFID reader; Screens with other sizes (15', 19', etc.)

+ DOWNLOADS
Custom Multimedia Kiosk for Queue Management / Attendance

TS-Kiosk QMTS1

17' high-resolution touch screen kiosk is designed for indoor use, can be made of stainless steel, lacquered steel or lacquered sheet (available in all RAL colors) with 1.5 mm to 2.5 mm which guarantees the stability and rigidity of the whole set.
The locations where the computer and monitor are installed are secured with a safety lock, the components are easily accessible to facilitate maintenance tasks.

+ TECHNICAL SPECIFICATIONS

  • Power supply: 230V
  • Screen: TouchScreen Matrix 17 TFT LD, 1280x1024 PX
  • Touch Technology: Surface Acoustic Wave
  • Communication: TCP/IP (RJ-45), Wireless, Bluetooth, USB, HDMI
  • CPU: Intel X5-Z8300 64-bit
  • Disk: 32GB eMMC 5.0
  • Memory: 4GB DDR3L
  • Operating System: Windows 10 (64-bit)
  • Sound: Built-in speakers (opt.)
  • Printer: Thermal 60mm, auto cut
  • Video Output: Mini DP + HDMI 1.4
  • RFID Reader: Yes (Optional)
  • CC Card Reader: Yes (Optional)
  • Operating Temperature: -10 °C a 75 °C
  • Protection: IP50
  • Color: White, Black, Other (opt.)
  • Material: 1.5 / 2mm metal sheet
  • Weight: 35 KG
  • Dimensions: 420x470x1320mm
  • Optional: Custom Color and Custom Decoration with the Client Image (logo, image etc.); CC Card Reader; RFID reader; Screens with other sizes (15', 19', etc.)

+ DOWNLOADS
Custom Multimedia Kiosk for Queue Management / Attendance

TT-Kiosk QMTT2

QMTT2 is a multimedia touch screen kiosk for managing queues, is available in various colors and encompasses a high stability and rigidity throughout its structure. Being a low cost kiosk, it is accessible to any type of company that wants to make all the management of personalized service of its clients.
The places where the tablet and printer are installed are secured with safety locks facilitating accessibility to maintenance tasks.

+ TECHNICAL SPECIFICATIONS

  • Power supply: 230V
  • Screen: 10' Digital Multi Touch LCD, 1280x800 PX
  • Touch Technology: Capacitive
  • Communication: TCP / IP cable (receives via Router), Wireless, Micro USB, Bluetooth
  • CPU: Quad-Core 1.3 GHz
  • Memory: 1024 MB
  • Operating System: Android 5.0.1
  • Material: Aluminum composite 4mm
  • Printer: Thermal 60mm, auto cut
  • Sound: Yes
  • Disk: 16GB
  • Application Environment: Interiors
  • Operating Temperature: -10 °C a 75 °C
  • Protection: IP50
  • Color: White, Black, Other (opt.)
  • Weight: 18,6 KG
  • Dimensions: 290x430x1170mm
  • Base Dimensions: 290x380x40mm
  • Optional:Custom Color and Custom Decoration with the Client Image (logo, images, LED lighting, and more

+ DOWNLOADS
Network communication can be done via WiFi or via cable ensuring the viability of communication with the network platform and Q.track server.

PCbox TV InfoScreen - Android QMPTV1

The QMPTV1 is a box based on Android system with the perfect specification for a smooth functioning of Qinfoscreen-Android application Q.track solution. This box is prepared for all features except Q.track call services for voice and projection TV channels.
Network communication can be done via WiFi or via cable ensuring the viability of communication with the network platform and Q.track server.

+ TECHNICAL SPECIFICATIONS

  • Power: 230V, DC 5V / 2A (includes adapter)
  • Resolution: HDMI FULL HD 1080p.
  • Audio: Various formats (MP3 / WMA / AC3 ​​/ WAV / etc.)
  • Remote Control: Allows control with Mouse and Keyboard
  • CPU: Rockchip RK3229, 1.5GHz, Quad Core
  • QInfoscreen: Supports all application functions
  • Operating System: Android 5.1
  • Communication: 4 * USB host, 1 * RJ45 LAN, 1 * SPDIF, 1 * AV, 1 * HDMI (cable included)
  • Memory RAM: 1 GB DDR3
  • Memory ROM: 8 GB SD
  • Extender Storage: Up to 16GB SD
  • Remote Command: 1
  • Operating Temperature: -10 ° C to 75 ° C
  • Certification: CE, FCC
  • Color: Black
  • Weight: 143Gr
  • Box dimensions: 150x150x50mm

+ DOWNLOADS
Network communication can be done via WiFi or via cable ensuring the viability of communication with the network platform and Q.track server.

PCDesktop TV InfoScreen QMPDTV1

The QMPDTV1 is a mini high-performance computer that can have several features within the Q.track solution. This unit is ready to host the entire structure of q.track solution (Qcomposer, Qweb, Qinfoscreen and Database) while running the Qinfoscreen application in order to project the image of the corresponding screen template.
This equipment has the advantage of supporting the voice call service as well as running TV signal in Qinfoscreen.

+ TECHNICAL SPECIFICATIONS

  • Power: AC 100~240V, 50/60Hz, 12V/2A
  • Audio: Yes
  • Communication: Wireless LAN AC3165 802.11 a/b/g/n/ac 1x1MIMO + Bluetooth 4.0 + Gigabit LAN 10/100/1000Mbps
  • Platform: Intel Apollo Lake
  • CPU: Intel Celeron® N3350 (2M Cache, até 2.4 GHz)
  • QInfoscreen: Suporta Todas Funcionalidades
  • Ports: 3x USB3.0 / 1x RJ45 / 1x HDMI / 1
  • Operating System: windows 10 (opc. Ref.QMPDTV2)
  • Graphic: HDMI FULL HD 1080p.
  • Disk: SSD 120GB
  • Memory RAM: 4GB DDR3L
  • SD Card ReaderD: Yes
  • Buttons: 1x Power / 1x Reset
  • Operating Temperature: -10 °C a 75 °C
  • Color: Black
  • Weight: 425Gr
  • Box dimensions: 164.5x135x32mm
  • Optional: Windows 10 (ref.QMPDTV2), Q.track main server base

+ DOWNLOADS
GREATER CONTROL AND PERFORMANCE

o OPERATION

Q.track

OThe Scheme illustrated above is an example for a Queue Management System.

The above Scheme is an example for a Corporate Tv Management system.

MONITORING THE REAL-TIME SERVICE

CONTACTS

PORTUGAL - NORTE - Figueira da Foz

Phone: +351 800 180 500

Mobile: +351 918 054 078
mail:portugal@logicpulse.com
PORTUGAL - Figueira da Foz

PORTUGAL - NORTE

PORTUGAL - Lisboa

PORTUGAL - SUL

ANGOLA - Luanda

Phone: +244 938 561 179
mail:angola@logicpulse.com
ANGOLA - Luanda

ANGOLA - Luanda

ANGOLA - Lubango

ANGOLA - Lubango

Mozambique - Maputo

Phone:+258 84 123 123 4
mail:mocambique@logicpulse.com
Mozambique - Maputo

Mozambique - Maputo

Information Request

* = required fields