The Q.Track / Survey.Track – Customer Satisfaction Assessment solution is a tool designed with the primary goal of providing comprehensive information on service quality evaluation for your business/services in an objective and real-time manner. Q.Track / Survey.Track allows the execution of satisfaction surveys in multiple locations, within a local network or via the internet.
This solution is tailored for various sectors, such as healthcare, retail, services, public entities, cultural events, and education,
making it customizable for small, medium, and large companies/institutions.
Available as a On-Premise or Cloud SaaS Service, it adapts to different needs.
Measures customer loyalty and recommendation.
html Measures immediate customer satisfaction with a service or interaction.
Measures the effort required for a customer to solve a problem.
Customized surveys tailored to the customer with various metrics.
The app is available on Windows and Android and is installed on multimedia kiosks to perform digital surveys.
The QUser application allows employees to optimize their daily tasks. This module, in addition to being available to work autonomously or integrated into the general operating system of the Q.track solution – Queue Management and Corporate TV, provides a useful tool that you can easily and safely consult and authorize several documentary actions in services – Digital Signature.
All application management is performed in QWebAdmin through a Web browser, allowing the manager to configure the Multimedia Kiosks and consult reports for his business in anywhere.
The QComposer application allows the survey.track manager to dynamically generate templates and define the types of surveys to be presented in the kiosks. This content composition is carried out through a simple “drag and drop” and allows the inclusion of several modules with unlimited questions and answers, texts, images, etc., also allowing the creation of the various menus for interaction with the customer.
The LogicPulse partner network is only available for companies or professionals in the technology sector.
If you would like more information about the survey.track – Satisfaction Surveys solution, please contact our sales team, and we will respond as soon as possible.
