The Q.track solution is a modular and low-cost solution that allows you to manage queues in several locations with multiple services, manage multimedia content (Corporate TV), and carry out digital customer satisfaction surveys. The entire solution was designed to adapt to different service configuration needs and different types of hardware, managing to satisfy from a simple service to large public service organizations.
System compatible with kiosks and Box's TV for windows and android operating system.
Queue management solution integrated with corporate TV and satisfaction survey system.
Mobile app that allows the customer to take tickets and monitor the service in real time.
Possibility to take digital tickets through QR code and voice
Allows the customer to receive alerts about the status of their service.
Allows the customer to schedule an appointment through a web page and mobile app.
It allows the management of multimedia contents in a dynamic way in one or several locations, with different multimedia components available.
System that allows the elaboration of customer satisfaction surveys, providing several scales, including the NPS-Net Promoter Score.
The q.track API allows our customers a complete integration in their web platforms, mobile apps, CRM, among other custom integrations.
It is a low-cost modular system, intended for small, medium and large companies. With the main objective of optimizing the customer’s waiting time in a comfortable way, as well as avoiding the service overload of the employees, allowing a better service performance, to provide a quality service and maximum satisfaction.
A service that can be a complement to the queue management service, or separately, promoting multimedia content on various TVs, tablets, among other devices. Content management is centralized, allowing the customer to communicate with their target audience (customers, users, employees) in a simple way using a highly innovative digital system.
This module allows you to carry out evaluation surveys in one or several locations, with various multimedia devices, evaluating in real time the quality of service in order to define all the quality criteria that your business has to develop to improve customer satisfaction.