survey.track – Digital Satisfaction Surveys

Customized surveys tailored to the customer, easy to configure, and with real-time statistics.

Application Environments in Various Sectors.

Public Institutions; Schools & Universities; Fairs & Events; Municipalities & Parish Councils; Hospitality & Restaurants; Public Institutions & Public Services; Industry

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survey.track – Satisfaction Surveys

The Q.Track / Survey.Track – Customer Satisfaction Assessment solution is a tool designed with the primary goal of providing comprehensive information on service quality evaluation for your business/services in an objective and real-time manner. Q.Track / Survey.Track allows the execution of satisfaction surveys in multiple locations, within a local network or via the internet.
This solution is tailored for various sectors, such as healthcare, retail, services, public entities, cultural events, and education,
making it customizable for small, medium, and large companies/institutions.
Available as a On-Premise or Cloud SaaS Service, it adapts to different needs.

The Hardware and Software are developed by Logicpulse.

Net Promoter Score(NPS)

Measures customer loyalty and recommendation.

Customer Satisfaction Score(CSAT)

html Measures immediate customer satisfaction with a service or interaction.

Customer Effort Score(CES)

Measures the effort required for a customer to solve a problem.

Inquérito de Satisfação digital - Vários tipos de perguntas de satisfação ao cliente

Várias Escalas

Customized surveys tailored to the customer with various metrics.

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Q.Track Applications

QKiosk

The app is available on Windows and Android and is installed on multimedia kiosks to perform digital surveys.

QUser (assinatura digital)

The QUser application allows employees to optimize their daily tasks. This module, in addition to being available to work autonomously or integrated into the general operating system of the Q.track solution – Queue Management and Corporate TV, provides a useful tool that you can easily and safely consult and authorize several documentary actions in services – Digital Signature.

QWeb

All application management is performed in QWebAdmin through a Web browser, allowing the manager to configure the Multimedia Kiosks and consult reports for his business in anywhere.

QComposer

The QComposer application allows the survey.track manager to dynamically generate templates and define the types of surveys to be presented in the kiosks. This content composition is carried out through a simple “drag and drop” and allows the inclusion of several modules with unlimited questions and answers, texts, images, etc., also allowing the creation of the various menus for interaction with the customer.

SURVEY.TRACK

SCREENSHOTS

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FEATURES

General Features

Web-based system, easy to install and operate;
Parameterization of the entire system according to the image and customer values;
The communication between the equipment and the server is made over the network (LAN, WAN, or VPN) using the TCP/IP protocol;
The survey.track equipment can be on Windows and/or Android;
System that can work in the cloud and manage various surveys in different locations through the local network and/or internet;
Modular system with the possibility of integrating the queue management system and corporate TV;
Various multimedia components are available to integrate corporate TV with the survey.track such as:
- Digital and Analog Clock, Date, Static Text, Dynamic Text with animation, Dynamic RSS;
- Image, Image Slideshow, Videos + Video Loop, Stream of Videos and TV;
- Multimedia (Videos + Images), PowerPoint slides (integrated with Google Drive and OneDrive);
- HTML files using widgets, Weather with various information vectors;
- Shapes (Squares, Rectangles, etc.), Placement of background colors or background images, etc.
Completely personalized inquiries in the design, questions, and answers;
Various measurement scales available: Net Promoter Score (NPS) 0-10; Customer Effort Score (CES) 1-7; Customer Satisfaction Score (CSAT) 1-5, 1-3, etc.;
Real-time reports of surveys conducted by location, questions, and answers;
Definition of customer service rules;
Measurement of the evaluation indicators in real time via the web;
Production of reports on different evaluation parameters;
Reduce customer waiting time and increase employee productivity;
Increased customer satisfaction;
Digital Signature module option that allows you to consult, validate, and authorize various documentary actions in your business.

DOWNLOAD CATALOG - SATISFACTION SURVEYS

Get in Touch with Us

If you would like more information about the survey.track – Satisfaction Surveys solution, please contact our sales team, and we will respond as soon as possible.